Complaints Policy

I genuinely want every client to leave happy. If something isn't right, please tell me so I can put it right.

1. 1Step 1: Get in touch via WhatsApp or email within 14 days of your treatment, with photos if relevant.
2. 2Step 2: I'll acknowledge your message within 3 working days.
3. 3Step 3: I may invite you in for a review appointment, free of charge, so I can see the area.
4. 4Step 4: I'll aim to resolve things fairly within 14 days.